We have complied a list of our most frequently asked questions about our cleaning services. If you don't find the answer you are looking for, please reach out to us!

Do I need to be at home during the cleaning services?

Your presence at home is optional. If you will not be there, kindly organize cleaner access. Some clients choose to provide the key in a secure location or with a concierge. Also, if you will not be home when we finish, please share lock up instructions. Your presence afterward would be helpful to ensure the cleaning meets your standards.

Can my pets to be at home during the cleaning services?

We absolutely love pets! Your furry companions brighten our day, and we are accustomed to working in pet-friendly environments. Just make sure any pets with aggressive tendencies are safely secured during our visit.

Do you provide supplies? Do you use eco-friendly products?

The cleaners carry all their own products for cleaning services. We use eco-friendly, non-toxic products that are safe for people and pets. If you have special products you wish to use, please provide them, and leave them out for the cleaners.

How far out are your booking?

To secure your preferred cleaning day, we recommend booking at least a week ahead. Occasionally, we might accommodate requests within a few days, however, but the more advance notice you provide, the smoother we can schedule your service.

How long does the cleaning take?

The duration of your cleaning service will vary according to your particular home and the chosen package. Cleaning services typically can range from 2 to 6 hours, depending on different factors such as property size, current cleanliness, and the specified cleaning package you have selected.

Do you work weekends and evenings?

Certainly! Our regular service hours are Monday through Friday from 8:30am – 5:30pm and Saturday from 8:30am to 2:00pm. If you require a cleaning outside of these hours, we are more than happy to arrange a suitable time.

How much does your cleaning service cost?

We offer a premium, reliable, affordable, and flexible cleaning service. Our pricing is based on the scope of your home rather than hourly rates. Factors such as home size and current cleanliness level influence the cost. Feel free to request a quote whenever you require one.

Do I need to tip a cleaner?

Tipping is not obligatory for our service, but if you are satisfied with the work and believe they have exceeded expectations, any gratuity you deem appropriate would be greatly appreciated.

What forms of payment do you have?

We accept payments through Visa, MasterCard, and American Express. All transactions are processed using a secure, SLL-encrypted, PCI-compliant system to ensure maximum security. We also accept E-transfers or the method more convenient for you.

Can I reschedule or cancel my appointment?

Should you require a change in your appointment, kindly inform us with a minimum of 48 hours' notice before your scheduled time. We will then arrange the next suitable date and time for you. In case you need to cancel your appointment, notifying us at least 48 hours prior will result in no charges. However, if the change or cancellation notice is provided later, a fee of 30% of the total service cost will apply. Your understanding is greatly appreciated. For further information see our Terms of Service.

What is your policy on refunds?

As cleaning can be a matter of personal judgment, we are not able to provide refunds. Nevertheless, if there is something your cleaner inadvertently missed, please inform us within 24 hours of your appointment. We' will be more than happy to send a cleaner back to address it at absolutely no expense to you. Your satisfaction remains our top priority. For further information see our Terms of Service.